The integrated healthcare model is built on the concept that members will have highly motivated teams of providers across both physical and behavioral health domains designed to offer whole health person-centered care by working together on shared goals and communicating actively and openly on a regular basis.
Our team members will use screenings, strong communication, and therapeutic interactions to assist members and families in identifying personalized treatment goals that are meaningful and attainable by the member. These goals will guide the services provided across both health teams. All Touchstone professionals will work collaboratively to support the integration of services guided by the integrated care liaison. This team member is employed with the sole purpose of heightening the focus on care coordination and ensuring all members and families feel connected and motivated to engage in treatment recommendations.