Your Responsibilities as a THS Member

• Respect the doctors, prescribers, care coordinators, therapists, Member Services staff and others providing services to you.
• Share information.
• Show your Member ID card or provide your insurance ID card before receiving services.
• Ask your health care provider questions about your treatment. If you do not understand, ask again.
• Tell your doctors and/or care coordinators about any other insurance you may have and apply for other benefits you may be eligible for.
• Give your doctors and case manager all the facts about your health problems, past illnesses, hospital stays, all medications, shots and other health concerns.
• Report changes such as your family size, address, telephone number and/or assets and other matters that could affect your eligibility to your care coordinator and/or the interviewer at the office where you applied for AHCCCS.
• Participate in recovery.
• Know the name of your doctors and/or care coordinators.
• Follow the instructions that you and your doctors have agreed on, including the instructions of nurses and other health care professionals.
• Ask a trusted friend or family member for support in your health decisions.
• Schedule appointments during office hours when possible, instead of using urgent or emergency care.
• Keep appointments and come on time. Call your provider’s office ahead of time when you cannot keep your appointments.
• Learn about your diagnosis and treatment plan.
• Know what medications you take and why you are taking them.
• Participate in all decisions about your treatment.
• Be informed about advanced directives.
• Prepare an advance directive and know how to have medical decisions made for you if you are not able to make them for yourself.

• I understand that THS offers a variety of services and therapy models for individual, family, and group therapy.
• I understand that I will be involved in setting treatment goals and the selection of services that will best meet my needs, and that it is my responsibility to participate and work toward those goals. A treatment plan and/or service plan must be current at all times while receiving services and it is expected that I will participate in all updates and revisions.
• If I feel things are not improving, I need to communicate with my treatment team so that my treatment plan goals and interventions may be revised.

• I understand that if I, or someone else, is in immediate and serious physical danger, I will call 911. If I need immediate assistance due to a behavioral health crisis I can call the Behavioral Health Crisis Line at 602-222-9444 or 1-800-327-9254 24 hours a day, 7 days a week. If I must speak to a clinician after hours due to a non-life-threatening emergency I can reach an on-call clinician at 866-207-3882.
• THS does not provide any physical, mechanical, or chemical restraints. Per THS 006 Crisis Prevention Intervention (CPI), Quality Behavioral Solutions (QBS) and Prevention of Harm to Self or Others Policy, THS staff are trained to employ crisis prevention intervention techniques which can include verbal and physical interventions. Physical interventions will be used only as a last resort to manage risk behavior when all other reasonable, nonphysical approaches have been tried and were unsuccessful in deescalating a situation. THS staff will also call parent/guardian, so they are fully informed and work in collaboration with them.
• In the event that your child presents as immediate danger to themselves, other children, or staff, THS staff will take proper steps to keep your child, other children and employees safe. These may include calling a crisis team, police or 911 if needed.