Section 4: Member Handbook Notice

You are able to obtain a Member Handbook through these resources.ย  If you would like THS to assist obtaining a Member Handbook, please contact THS at 1.866.207.3882.

Care 1st
https://www.care1staz.com/
1-866-560-4042

Steward Health Choice Arizona
www.StewardHealthChoiceAZ.com
1-800-322-8670

Magellan Complete Care
www.mccofaz.com
1-800-424-5891

Mercy Care
www.mercycareaz.org
1-800-624-3879

Banner-University Family Care
www.bannerufc.com/acc
1-800-582-8686

United Healthcare Community Plan
https://www.uhccommunityplan.com
1-800-348-4058

Arizona Complete Health โ€“ Complete Care Plan
www.azcompletehealth.com/completecare
1-888-788-4408

Reporting Resources

Complaints

You may file a complaint with THS or directly to the Office of the Inspector General if you believe we have violated your privacy rights. You may file a complaint with THS either by notifying our Compliance Department of your complaint in writing or contacting our third-party hotline at ethicspoint.com or 1-844-277-1700. THS will not intimidate, threaten, coerce, discriminate against, or take other retaliatory action against any individual for filing of a complaint, for testifying, assisting, participating in any manner in an investigation, any compliance review, proceeding or hearing.

Touchstone Health Services Compliance Department
15820 North 35th Ave suite 14, Phoenix, AZ 85053
866.207.3882
602.732.496X

Reporting Resources

Arizona Health Care Cost Containment System (AHCCCS)
801 E Jefferson St
Phoenix, AZ 85034
Behavioral Health Services: 602-364-4558 or 1-800-867-5808
Access to Covered Medicaid Services: CQM@azahcccs.gov 602-417-4885

Office of Behavioral Health Licensure (OBHL)
150 N. 18th Avenue, 4th Floor
Phoenix, AZ 85007 602-364-2595

Adult Protection Services (APS)
1122 N. 7th Street, Suite 205
Phoenix, AZ 85006
602-255-0996
1-877-767-2385

Department of Economic Security (DES)
1717 E. Jefferson
Phoenix, AZ 85007
602-542-4791
602-542-5339

Department of Child Safety (DCS)
1789 W. Jefferson
Phoenix, AZ 85007
1-888-767-2445
1-888-SOS-CHILD

Department of Health Services
150 N. 18th Avenue, 2nd Floor
Phoenix, AZ 85007
602-364-4558

Human Rights Advocacy
150 N. 18th Avenue, 2nd Floor
Phoenix, AZ 85007
602-364-4558

Mercy Care
4350 E. Cotton Center Blvd, Bldg. D
Phoenix, AZ 85040
1-800-564-5465

Arizona Complete Health
333 E Wetmore Rd., Suite 500
Tucson, AZ 85705
1-866-495-6738

Steward Health Choice Arizona
410 N. 44th St., Suite 900
Phoenix, AZ 85008
1-800-322-8670

Magellan Health Services of Arizona
3311 N 44th St, Suite 100
Phoenix, AZ 85018
1-800-424-5891

Banner University Family Care
2701 E. Elvira Road
Tucson, AZ 85756
1-800-582-8686

Care 1st Health Plan Arizona
2355 E. Camelback Road, Suite 300
Phoenix, AZ 85016

United Healthcare Community Plan
1 E Washington St Suite 1700
Phoenix, AZ 85004
1-800-905-8671