Integrated Care – Pediatric Medicine
Touchstone Health Services is committed to offering the highest quality of integrated care to our members and families. To offer integrated care it was essential that Touchstone add a medical component to our already stellar behavioral health service delivery; referred to as integrated medicine. The main goal of the Touchstone’s integrated medicine is to improve the physical and behavioral health and wellness of our members by providing access to whole health person centered care offering our population serviced with an array of pediatric medicine, behavioral health, health promotion and wellness services under the care of highly qualified professionals in a shared safe and comfortable environment. We currently serve infants, children, adolescents and young adults but strive to offer primary care services to adults and families in the up and coming months.
We will fulfill the above goals by offering services in two ways:
Providing integrated health services using a health home design, offering both physical health and behavioral health services in house.
Enhancing our current care collaboration practices to ensure that we are working closely together with pediatric practices in the community with whom our members have an existing relationship by encouraging bidirectional sharing of pertinent information and treatment recommendations while adhering to all confidentiality and privacy guidelines.
Well Child Visits:
Our medical provider will engage members by conducting annual history & physical examinations (referred to as ESPDT) during well-child visits. Our medical provider will use the EPSDT examinations to help parents and guardians gage age appropriate developmental milestones as well as monitor health and wellness through thorough physical examinations.
We offer all Center for Disease Control (CDC) and state recommended vaccinations and immunizations to support member and community wellness. THS participates in the Vaccinations for Children (VFC) program offering vaccinations at no charge to those who qualify. To qualify for the VFC program children need to fall under four qualifying categories:
Medicaid – health insurance provided by Arizona Health Care Cost Containment System (AHCCCS)
Un-Insured – no health coverage
American Indian/Alaska Native –as defined by the Indian Health Service Act
Under-insured – insurance coverage does not cover all vaccinations or has a fixed dollar limit or cap (once limit or cap is met, the child is eligible)
KidsCare – in the state of Arizona, KidsCare is the state funded insurance program
We will be contracting with commercial insurance plans to be able to offer the recommended vaccinations through the benefits of their health insurance coverage as well by 2018.
We want to encourage our members to be active and engage in social situations. To support these activities, our medical provider is happy to complete documentation required for participation in sports and camp activities.
The integrated care model encourages medical providers to increase time spent offering education to members and families. To support these efforts, an Integrated Care Liaison will follow up after medical provider visits to enhance the focus on providing education on steps to prevent or minimize new or current symptoms.
Care For Common Illnesses
Our medical provider and medical assistant support staff will work to provide comfort and healing to those experiencing symptoms of:
Colds and coughs
Headaches and migraines
Sprains and strains
Upper respiratory conditions (bronchitis, sinus infections)
Urinary tract infections
Other common illnesses
Touchstone Health Services is highly motivated to encourage our members and families to take a more active role in managing the symptoms of common chronic medical conditions including:
Chronic Obstructive Pulmonary Disease (COPD)
Gastroesophageal Reflux Disease (GERD)
High Blood Pressure
Combination of/or multiple special health care needs
Attention Deficit Hyperactivity Disorder (ADHD)
Autism Spectrum Disorders
We have applied for the certification to offer our members a limited scope of in-house waived labs through the Clinical Laboratory Improvement Amendments (CLIA) program. These labs include the following:
Blood sugar levels
Urine pregnancy tests
Rapid strep tests
Finger stick HgbA1c
Fecal blood occult
Touchstone does not currently offer a full clinical lab but does have a working relationship with Sonora Quest Laboratories. Our medical provider will order the necessary labs and our staff will provide members with a laboratory sheet as well as contact information for the closest Sonora Quest location.
The integrated healthcare model is built on the concept that members will have highly motivated teams of providers across both physical and behavioral health domains designed to offer whole health person-centered care by working together on shared goals and communicating actively and openly on a regular basis.
Our team members will use screenings, strong communication, and therapeutic interactions to assist members and families in identifying personalized treatment goals that are meaningful and attainable by the member. These goals will guide the services provided across both health teams. All Touchstone professionals will work collaboratively to support the integration of services guided by the integrated care liaison. This team member is employed with the sole purpose of heightening the focus on care coordination and ensuring all members and families feel connected and motivated to engage in treatment recommendations.